SellBot answers shoppers from your real catalog, opens the chat at the right moment, and the second someone taps “Talk to a person”, your phone lights up — and says so out loud.
Shoppers ask in plain language and SellBot answers from your live product catalog — complete with product cards and add-to-cart right inside the conversation. There are no scripts to write and no answers to maintain: install it and it already knows what you sell.
SellBot doesn’t wait to be clicked. Seven triggers watch for the moments that matter — thirty seconds lingering on a product page, a cart going idle, exit intent, a returning visitor — and open the chat with a message that fits the situation, not a generic pop-up.
When a shopper asks about something that’s out of stock, SellBot offers to take their email right in the chat. The moment your Shopify inventory comes back, everyone on the list gets the email automatically — with a link straight to the product. No exports, no campaigns to schedule.
The moment a shopper taps “Talk to a person”, your phone gets the push — “Shopper waiting on Aurora Outfitters” — and announces it out loud, in your language. Tap “I’ve got this” to claim the conversation and reply under your own name, right in the widget. A second shopper sees “You’re #2 in line”, and if nobody answers within two minutes the whole team gets a “Still waiting” re-ping. Miss it entirely? The shopper leaves an email and you get the full transcript.
Scan the QR code from your Team tab and your phone is paired to your store under your own name and role. The free phone app is SellBot’s relay for your whole team — and its built-in demo mode lets you experience a full shopper handoff before you connect a single store.
Scan for the phone app
sellbot.org/app
The Live tab shows everyone browsing your store right now — the page they’re on, whether they’re chatting with the AI, or waiting for a person. Presence is held in memory and never stored: private by design.
Every teammate gets a seat with a role. When an escalation comes in, anyone can claim it with “I’ve got this” — and everyone else sees exactly who’s handling it. Reminder pings make sure no waiting shopper slips through, and the audit log on Scale keeps a record of it all.
The widget ships in nine languages — English, French, German, Spanish, Portuguese, Italian, Dutch, Japanese, and Chinese — with real translated strings throughout. Your team’s push notifications arrive localized per device, so every agent hears “Shopper waiting” in their own language.
Your entire catalog is searchable from day one, on every plan — no product limits, ever. Every plan also includes the free phone relay app for your whole team, and paid plans can bring their own AI key and their own email sender.
Annual billing saves two months on every paid plan. All plans are installed and billed through your Shopify account.