Last updated: 6 September 2026
These Terms govern your use of SellBot, the AI sales assistant for Shopify, provided by CurrencyWiki Technologies LLC. Installing the app means you agree to them. If you do not, do not install it.
By installing SellBot you confirm you have authority to bind the store owner. These Terms are an agreement between you — the merchant or an authorised representative — and CurrencyWiki Technologies LLC.
All payment runs through Shopify's billing system. We never see or hold your card details.
Each paid plan includes a 14-day free trial. Nothing is charged until the trial ends and you can cancel during it from Shopify.
On app-managed AI we run the models on our own provider keys up to your plan's monthly chat cap, and there is no separate AI bill. With Bring-Your-Own-Key you connect your own keys, chats are uncapped, and you pay the AI provider directly for what you use.
Subscriptions renew automatically at the end of each period unless you cancel through Shopify first. We do not refund partial periods — cancel whenever you like and the service runs to the end of the period you have paid for. We may change prices by updating the Shopify App Store listing; an active subscription keeps its price until you approve a new charge through Shopify.
SellBot writes replies using third-party models — Anthropic Claude, OpenAI GPT, or Google Gemini, whichever you pick. They are not always right, and you accept that:
Use SellBot lawfully, and within Shopify's own Terms and App Store guidelines. You must not:
If you connect your own Anthropic, OpenAI or Google keys: they are encrypted at rest with AES-256-GCM before they are written to our database; you are responsible for the provider's charges and for keeping the key funded; you must not use a key that belongs to someone else without their permission; and you can rotate or remove a key from Settings at any time, after which it is deleted from our systems within 24 hours.
We aim for reliable service but cannot promise it is never interrupted. We target 99.9% uptime, which is a goal rather than a contractual SLA. Planned maintenance is announced where we can. Outages at Anthropic, OpenAI or Google are outside our control, though SellBot will fall back to another provider when you have one configured.
Push notifications to the phone app travel through Expo and Apple or Google's push services and are delivered best-effort. Timely delivery cannot be guaranteed, and the Inbox — not your phone — is the system of record for conversations.
We are not liable for losses caused by service interruptions, AI provider downtime, or Shopify platform outages.
You own your catalogue, your conversations, and everything you bring into SellBot. We process it on your behalf as a service provider. You can export it from Settings at any time. We do not train third-party AI models on your store's data. Anonymous aggregate counts — how many chats, not what was said — may be used to improve SellBot for everyone.
What we collect and how long we keep it is set out in the Privacy Policy.
To the maximum extent the law allows, CurrencyWiki Technologies LLC is not liable for indirect, incidental, special, consequential or punitive damages, including lost profits, data, goodwill or business opportunities, arising from your use of SellBot. Our total liability for any claim will not exceed what you paid us in the 12 months before it. We make no warranty beyond what the law requires.
You can uninstall SellBot from your Shopify admin whenever you want; the subscription ends with the current billing period. We may suspend or end access immediately for a breach of these Terms or Shopify's policies, or to meet a legal obligation. Once it ends, your right to use the app stops and we delete your data within 30 days, as described in the Privacy Policy, except where the law requires us to keep a record.
We may update these Terms. Material changes are announced in the app admin or by email at least 30 days before they take effect, and continuing to use SellBot after that date means you accept them.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules. Disputes are resolved exclusively in the state or federal courts of Delaware.
Questions about these Terms: contact@sellbot.org.
CurrencyWiki Technologies LLC · sellbot.org · Privacy Policy